THE CHALLENGE
Disconnected Systems and Geographical Constraints
Post-merger, Premier Tax grappled with the complexities of integrating their expanding team and client base. Their legacy system's intricacy and lack of relational data left staff struggling to utilize it effectively. "We had information siloed, reporting was difficult, and staff couldn't find the support they needed," recalled Partner Todd Klee.
Geographical factors compounded these challenges. With offices serving rural communities, the firm faced significant postal delays that hindered timely invoicing and client communication.Toddnoted, "We had issues with the Postal Service that could stretch mail times to a week or more. It was a significant hurdle in serving our clients efficiently."
THE SOLUTION
Firm360's Transformative All-In-One Platform
In May 2023, Premier Tax turned to Firm360 for a comprehensive solution. The impact was transformative. "Firm360 provided the intuitive interface, relational data, and exceptional support we were missing," Todd said.
Key benefits included:
- Centralized Data and Reporting: Firm360 unified data across all offices, providing clear visibility and effortless reporting.
- Seamless Client Portal: The integrated portal enabled efficient digital document sharing and signature collection, eliminating postal delays. "Having that portal capability with the signature tools, the invoicing... it has just been wonderful," Todd emphasized.
- Accelerated Receivables: Invoicing through the portal reduced receivables time by 50%. This cash flow boost was crucial for managing payroll.
- Streamlined Billing: Firm360 simplified billing across locations while maintaining comprehensive data integration, even adapting to South Dakota's unique sales tax requirements.
- Stellar Support: Firm360's team worked closely with the firm to address challenges and ensure smooth onboarding.
THE RESULTS
Transformative Efficiency and Growth
Since implementing Firm360, Premier Tax has seen remarkable results:
- Seamless collaboration and data sharing across 4 offices
- Efficient management of 6,000+ clients
- Adaptability to complex multi-state billing requirements
- Significant improvements in cash flow and payroll management
The positive impact extends beyond metrics. "Clients really respond to the portal... what a blessing that has been," Todd said. The firm now has a true partner in Firm360, with responsive support that has been vital to their success.
When asked if they are glad they made the switch, Todd’s response was resolute: "Absolutely."
Conclusion
Premier Tax's journey illustrates the transformative power of Firm360 for multi-office CPA firms navigating growth and complexity. By unifying disjointed systems and processes, Firm360 empowered the firm to overcome geographical constraints, accelerate cash flow, and drive efficiency at scale. The results—50% faster receivables, seamless multi-office collaboration, and robust client engagement—underscore the value of an intuitive, all-in-one practice management solution backed by unparalleled support. For firms seeking to streamline operations and fuel growth, Premier Tax's success stands as a testament to Firm360's ability to revolutionize practice management.
